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FAQ
Everything you need to know before your trip — clear, simple, and straightforward.
All Tesla Fleet
Luxury Electric Vehicle Rentals
LER
To rent a vehicle, you’ll need a valid driver’s license and a payment method under the same name.
Temporary or paper licenses are not accepted.
For security and verification purposes, the name on the payment method must match the driver’s license.
We will request a photo of your driver’s license and a selfie for identity verification before the trip.
The person booking the vehicle is responsible for the trip and must match the verified identification.
Temporary or paper licenses are not accepted.
For security and verification purposes, the name on the payment method must match the driver’s license.
We will request a photo of your driver’s license and a selfie for identity verification before the trip.
The person booking the vehicle is responsible for the trip and must match the verified identification.
Yes, you may add additional drivers to your rental at no extra cost.
All drivers must be approved and verified before the trip.
Only drivers listed and approved on the reservation are allowed to operate the vehicle.
If an unapproved driver operates the vehicle, the rental agreement will be considered violated, and the primary renter will be fully responsible for any damages or liabilities.
All drivers must be approved and verified before the trip.
Only drivers listed and approved on the reservation are allowed to operate the vehicle.
If an unapproved driver operates the vehicle, the rental agreement will be considered violated, and the primary renter will be fully responsible for any damages or liabilities.
All primary renters and additional drivers must be at least 25 years old and hold a valid driver's license.
All drivers must be verified and approved by LuxEvRentals before operating the vehicle.
Drivers between the ages of 25 and 29 may be required to provide a refundable Security Deposit (Authorization Hold) before vehicle release.
Additional Security Deposits may also be required based on the vehicle, reservation details, driver profile, insurance verification, or internal risk assessment.
Complete deposit requirements will be disclosed before the reservation is finalized.
All drivers must be verified and approved by LuxEvRentals before operating the vehicle.
Drivers between the ages of 25 and 29 may be required to provide a refundable Security Deposit (Authorization Hold) before vehicle release.
Additional Security Deposits may also be required based on the vehicle, reservation details, driver profile, insurance verification, or internal risk assessment.
Complete deposit requirements will be disclosed before the reservation is finalized.
Every vehicle in our fleet is fully backed by our commercial policy to ensure a secure, premium experience.
During your rental period, your personal auto insurance serves as the primary coverage, keeping you seamlessly protected on the road.
Before a reservation is confirmed, guests must upload a valid driver's license and proof of their personal auto insurance for verification. To help reduce your out-of-pocket financial responsibility in the event of vehicle damage, we offer optional Damage Protection Plans during checkout.
Complete details regarding coverages, Protection Plans, exclusions, and guest financial responsibility are provided during the booking process and in the Rental Agreement.
During your rental period, your personal auto insurance serves as the primary coverage, keeping you seamlessly protected on the road.
Before a reservation is confirmed, guests must upload a valid driver's license and proof of their personal auto insurance for verification. To help reduce your out-of-pocket financial responsibility in the event of vehicle damage, we offer optional Damage Protection Plans during checkout.
Complete details regarding coverages, Protection Plans, exclusions, and guest financial responsibility are provided during the booking process and in the Rental Agreement.
Yes, one-way rentals may be available upon request and approval.
This service is limited to select locations within our service area.
Additional fees apply based on pickup and return locations.
Please contact us in advance to confirm availability and pricing.
This service is limited to select locations within our service area.
Additional fees apply based on pickup and return locations.
Please contact us in advance to confirm availability and pricing.
Yes, you may use your own insurance if it provides valid coverage for rental vehicles.
It is your responsibility to verify coverage details with your insurance provider prior to the trip.
Coverage may vary and is not guaranteed.
If you choose not to use your own insurance, you may select one of our available protection plans.
All renters remain responsible for any damage or loss according to the selected coverage option.
It is your responsibility to verify coverage details with your insurance provider prior to the trip.
Coverage may vary and is not guaranteed.
If you choose not to use your own insurance, you may select one of our available protection plans.
All renters remain responsible for any damage or loss according to the selected coverage option.
Your safety is our highest priority. If you're involved in an accident, first ensure everyone is safe and contact local law enforcement if required. Please notify LuxEvRentals as soon as possible, and no later than 24 hours after any accident or damage.
Financial responsibility for vehicle damage will be determined based on any applicable verified personal auto insurance coverage and the optional Damage Protection Plan selected during checkout. Guests remain responsible for any applicable out-of-pocket responsibility under the selected Damage Protection Plan.
Failure to promptly report an accident or damage, or leaving the scene without complying with applicable laws, may affect available protection benefits.
Financial responsibility for vehicle damage will be determined based on any applicable verified personal auto insurance coverage and the optional Damage Protection Plan selected during checkout. Guests remain responsible for any applicable out-of-pocket responsibility under the selected Damage Protection Plan.
Failure to promptly report an accident or damage, or leaving the scene without complying with applicable laws, may affect available protection benefits.
A valid driver’s license and a payment method under the same name are required.
We may request identity verification, including a photo of your ID and a selfie, before releasing the vehicle.
Failure to complete verification may result in cancellation of the reservation.
We may request identity verification, including a photo of your ID and a selfie, before releasing the vehicle.
Failure to complete verification may result in cancellation of the reservation.
No.
Smoking, vaping, marijuana, and unauthorized pets are strictly prohibited in all LuxEvRentals vehicles.
The vehicle must be returned in the same general condition in which it was received.
If additional cleaning, odor removal, damage restoration, or evidence of smoking, vaping, marijuana use, or unauthorized pets is found, applicable Cleaning, Restoration, or Damage Fees will be charged in accordance with the Rental Agreement.
Smoking, vaping, marijuana, and unauthorized pets are strictly prohibited in all LuxEvRentals vehicles.
The vehicle must be returned in the same general condition in which it was received.
If additional cleaning, odor removal, damage restoration, or evidence of smoking, vaping, marijuana use, or unauthorized pets is found, applicable Cleaning, Restoration, or Damage Fees will be charged in accordance with the Rental Agreement.
The Guest is fully responsible for all traffic citations, parking tickets, toll violations, fines, and any other driving-related charges incurred during the rental period.
Any unpaid charges received by LuxEvRentals after the trip will be billed to the Guest, together with any applicable administrative processing fees permitted under the Rental Agreement.
Any unpaid charges received by LuxEvRentals after the trip will be billed to the Guest, together with any applicable administrative processing fees permitted under the Rental Agreement.
Every vehicle is photographed before and after each trip using timestamped images to document its condition.
Cosmetic damage caused by impact, curbing, misuse, or negligence is not considered normal wear and tear.
For our wheels, LuxEvRentals uses protective wheel covers specifically designed to help prevent cosmetic damage.
If the damage is limited exclusively to the protective wheel cover, the Guest will be responsible only for the replacement cost of the damaged cover.
If the underlying wheel is also damaged — including bending, cracking, structural damage, or any condition requiring professional repair or replacement — the Guest will be responsible for the applicable repair or replacement cost of the wheel, subject to the terms of the selected Damage Protection Plan.
Whenever possible, we resolve minor cosmetic issues using fair, standardized charges instead of processing unnecessary insurance claims.
Replacement wheel protector charges are based on the Company's current replacement price at the time of the incident.
Our goal is to resolve minor cosmetic damage quickly, fairly, and without unnecessary repair costs whenever possible.
Cosmetic damage caused by impact, curbing, misuse, or negligence is not considered normal wear and tear.
For our wheels, LuxEvRentals uses protective wheel covers specifically designed to help prevent cosmetic damage.
If the damage is limited exclusively to the protective wheel cover, the Guest will be responsible only for the replacement cost of the damaged cover.
If the underlying wheel is also damaged — including bending, cracking, structural damage, or any condition requiring professional repair or replacement — the Guest will be responsible for the applicable repair or replacement cost of the wheel, subject to the terms of the selected Damage Protection Plan.
Whenever possible, we resolve minor cosmetic issues using fair, standardized charges instead of processing unnecessary insurance claims.
Replacement wheel protector charges are based on the Company's current replacement price at the time of the incident.
Our goal is to resolve minor cosmetic damage quickly, fairly, and without unnecessary repair costs whenever possible.
All our vehicles are fully electric (Tesla).
You’ll receive the car with a high battery level, and we ask that you return it with a similar level.
If the vehicle is returned with a battery level more than 10% lower than at pickup, a recharge fee will apply.
If Supercharging is used during your trip, the cost will be billed after the trip ends.
You’ll receive the car with a high battery level, and we ask that you return it with a similar level.
If the vehicle is returned with a battery level more than 10% lower than at pickup, a recharge fee will apply.
If Supercharging is used during your trip, the cost will be billed after the trip ends.
Yes, mileage limits may apply depending on the vehicle and reservation.
Guests are responsible for reviewing the mileage allowance included with their trip before driving.
If the included mileage is exceeded, additional mileage fees will apply.
The mileage limit and any applicable overage charges will be shown in the reservation details
Guests are responsible for reviewing the mileage allowance included with their trip before driving.
If the included mileage is exceeded, additional mileage fees will apply.
The mileage limit and any applicable overage charges will be shown in the reservation details
Tolls are not included in the rental price.
Any toll charges incurred during your trip will be billed automatically to the payment method on file after the trip ends.
Please note that toll charges may take several weeks to be processed and reflected in the system.
Once received, all toll charges will be added to your final balance.
Any toll charges incurred during your trip will be billed automatically to the payment method on file after the trip ends.
Please note that toll charges may take several weeks to be processed and reflected in the system.
Once received, all toll charges will be added to your final balance.
No, the person who books the rental must be the primary driver and is responsible for the vehicle.
Additional drivers are allowed but must be added, verified, and approved before operating the vehicle.
Only approved drivers listed on the reservation are permitted to drive the vehicle.
The primary renter remains fully responsible for the vehicle and any charges, regardless of who is driving.
Additional drivers are allowed but must be added, verified, and approved before operating the vehicle.
Only approved drivers listed on the reservation are permitted to drive the vehicle.
The primary renter remains fully responsible for the vehicle and any charges, regardless of who is driving.
Yes, long-term rentals are available.
Please contact us for availability and custom pricing based on the length of your stay.
Please contact us for availability and custom pricing based on the length of your stay.
Yes, returns are available 24/7 at our home location and select airport locations.
Returns at other locations may be available upon request and approval.
Please confirm your return details in advance to ensure a smooth drop-off.
Returns at other locations may be available upon request and approval.
Please confirm your return details in advance to ensure a smooth drop-off.
Additional fees may apply depending on how the vehicle is used and returned.
These may include, but are not limited to, tolls, Supercharging costs, excess mileage, late returns, cleaning, smoking, or misuse of the vehicle.
All applicable fees will be charged to the payment method on file once they are identified and processed.
By completing the rental, you agree to any post-trip charges in accordance with the terms of your reservation.
These may include, but are not limited to, tolls, Supercharging costs, excess mileage, late returns, cleaning, smoking, or misuse of the vehicle.
All applicable fees will be charged to the payment method on file once they are identified and processed.
By completing the rental, you agree to any post-trip charges in accordance with the terms of your reservation.
Smoking and vaping are strictly prohibited in all vehicles.
The vehicle must be returned in the same general condition as received.
Additional cleaning or restoration fees may apply. A cleaning fee of up to $150 may be charged for excessive dirt, odors, or evidence of smoking.
The vehicle must be returned in the same general condition as received.
Additional cleaning or restoration fees may apply. A cleaning fee of up to $150 may be charged for excessive dirt, odors, or evidence of smoking.
No.
For insurance, licensing, and liability reasons, all LuxEvRentals vehicles must remain within the United States.
Crossing any international border (including Mexico or Canada) is strictly prohibited and constitutes a material violation of the Rental Agreement.
The Guest may become fully responsible for any damages, losses, towing, recovery costs, fines, penalties, or other expenses resulting from unauthorized international travel.
For insurance, licensing, and liability reasons, all LuxEvRentals vehicles must remain within the United States.
Crossing any international border (including Mexico or Canada) is strictly prohibited and constitutes a material violation of the Rental Agreement.
The Guest may become fully responsible for any damages, losses, towing, recovery costs, fines, penalties, or other expenses resulting from unauthorized international travel.
A refundable Security Deposit (Authorization Hold) may be required before the vehicle is released.
Security Deposit requirements depend on factors such as:
* Driver age
* Protection Plan selection
* Vehicle selected
* Reservation details
* Insurance verification
* Driver profile
* Internal risk assessment
If applicable, the Authorization Hold will be placed before pickup and automatically released after the vehicle is returned, once all post-trip charges, damages, tolls, citations, and any other applicable fees have been processed.
The required Security Deposit amount, if any, will be disclosed before the reservation is finalized.
Security Deposit requirements depend on factors such as:
* Driver age
* Protection Plan selection
* Vehicle selected
* Reservation details
* Insurance verification
* Driver profile
* Internal risk assessment
If applicable, the Authorization Hold will be placed before pickup and automatically released after the vehicle is returned, once all post-trip charges, damages, tolls, citations, and any other applicable fees have been processed.
The required Security Deposit amount, if any, will be disclosed before the reservation is finalized.